Privacy Policy

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PRIVACY POLICY 

1.INTRODUCTION 

Data protection and your privacy is of the highest importance to us. This Privacy Policy represents our data protection declaration through which we would like to transparently provide information on the nature, scope, purpose and conditions under which we collect, use and process personal data, as well as on the rights you are entitled to as a data subject. The processing of your personal data shall always be in line with the General Data Protection Regulation (GDPR), as well as specific Turkish data protection regulations. Your privacy matters to us, and we will do our best to ensure it.

 

  1. WHO IS DATA CONTROLLER? 

As the data controller, Servisni centar Trogir d.o.o.  has implemented numerous technical and organizational measures to ensure the comprehensive protection of personal data processed through our website and on our premises.

 

  1. PERSONAL DATA WE COLLECT 

Servisni centar Trogir d.o.o.  collects your personal data and other information, such as your personal identification and contact details, business identification and contact details, other contractual details, mailing and billing address, financial and payment information, guest preferences, other information related to your reservation, stay or visit, information about your yacht, boat and other vehicles you bring onto our property, publicly available information etc. This includes but is not limited to the following: name and surname, ID number, passport number, tax number, nationality, address, date of birth, gender, (mobile) phone number, e-mail address, profession, crew members, food and communication preferences, accommodation and spending details, transportation/travel details, membership number, details about insurance, licence, credit card and invoice details and other types of information that you choose to provide to us or that we are obliged or allowed to obtain about you.

When you visit our website, Servisni centar Trogir d.o.o.  may also collect, process and use information about you and your use of our website, including your login information, time zone setting, browser plug-in types, operating system, a log of the visited pages and how you arrived at our website. Such information may be collected through “traffic data” and may entail use of “cookies” or other tracking technologies, IP addresses or other numeric codes used to identify your computer. For more information on cookies please see the section titled Cookie Policy.

We may also collect information about you from third parties, such as other members of our Servisni centar Trogir d.o.o.  network, travel agencies, online booking services or other external partners in your travel arrangements, from your social media services consistent with your settings on such services, as well as from other third-party sources that are lawfully entitled to share your data with us. We use this information (and may add it to the other information we have about you) for the purposes and under conditions described in this Privacy Policy.

 

  1. HOW WE USE YOUR DATA 

Processing of your personal data is based on a particular lawful basis. We fully respect the principle of purpose limitation, so your personal data are collected for specified, explicit and legitimate purposes and will not be further processed in a manner that is incompatible with those purposes.

Primarily, processing of your personal data is necessary for us to provide you with the service you have requested or it is necessary for the performance of a contract with you (e.g. berth contract and processing payment).

In certain cases we are required to process your personal data to comply with the legal obligations (e.g. guest registration with the competent authority).

Additionally, following the consent obtained from you, we may process your personal data for some other specific purposes, such as sending promotional and advertising materials and providing you with personalized services.

We strive to provide you with the best possible service, so certain things we consider as our legitimate interests, in accordance with your reasonable expectations. Among others, such legitimate interest would be carrying out a voluntary satisfaction survey after your visit to Servisni centar Trogir d.o.o. , to understand our customer’s needs and improve our everyday business.

 

  1. YOUR CONSENT AND CHOICES 

By marking the respective box on our consent form you will affirmatively express your consent to one or more of the above-stated purposes of processing (“opt-in“). Categories of personal data that are being processed for a certain purpose are strictly limited to those that are necessary (e.g. identification details and e-mail address for marketing) and/or those that were provided by you as an expression of your preferences or demands (e.g. food preferances, special requests).

 

 

 

  1. YOUR RIGHTS

According to the GDPR, you are entitled to exercise the following rights:

Right of access

You have the right to ask us to confirm whether we are processing your personal data and to inform you on how they are being processed, in particular – for what purpose(s), which categories of personal data, are we sharing your data with anyone, how long will they be stored etc. You can also obtain a copy of your personal data being processed by Servisni centar Trogir d.o.o. .

Right to rectification (correction)

You have the right to request rectification of your personal data that are inaccurate, as well as the right to have your incomplete personal data completed. This can be done through submitting a request to us or providing a supplementary statement.

Right to erasure (“right to be forgotten“)

In certain circumstances, you are entitled to demand erasure of your personal data, in particular when your data is no longer necessary in relation to the purposes for which they were collected and processed, if your data have beeen unlawfully processed or if you withdraw your consent on which the processing was solely based and there is no other legal ground for processing of your personal data. However, in accordance with the GDPR, we shall not comply with your request for erasure of personal data, if processing of such is necessary for compliance with legal obligations, exercising the right of freedom of expression and information, for the establishment, exercise or defence of legal claims and other.

Right to restriction of processing

You have the right to request that Servisni centar Trogir d.o.o.  limits the processing of your personal data in certain cases, such as:

  • * during the process of responding to your request to update or correct personal data;
  • * if processing of your data was unlawful, but you do not want us to erase your data;
  • * in case we no longer require your personal data for the purposes of the processing, but you want us to retain them for the establishment, exercise or defence of legal claims;
  • * when you have submitted an objection to processing based on our legitimate business interests, pending our response to such objection.

In case you have obtained restriction of processing of your personal data, Servisni centar Trogir d.o.o.  shall inform you prior to lifting such restriction.

Right to data portability

You have the right to request that Servisni centar Trogir d.o.o.  provides you (or a third party that you designate) with your personal data in a structured, commonly used and machine-readable format. Please note that the right to data portability applies only to personal data that you have provided to us, the processing was carried out by automated means and based on your consent or was necessary for the performance of a contract.

Right to object

You have the right to object to processing of your personal data:

  • * for direct marketing purposes and activities (including profiling related to such marketing);
  • * for statistical purposes, unless such processing is necessary for the performance of a task carried out for reasons of public interest;
  • * if the processing is based on our legitimate business interests, unless we are able to demonstrate compelling grounds for such processing or we need to process your personal data in relation to legal claims.

In case you express an objection to our marketing acitivities, we shall immediately cease to process your data for that purpose.

Automated individual decision-making, including profiling

In conducting its business, Servisni centar Trogir d.o.o.  does not make decisions based solely on automated processing, including profiling, which would produce legal effects concerning you. Human intervention/involvement is always a part of our decision-making process and you are welcome to express your point of view on issues concerning you.

For exercising any of the aforementioned rights, we would kindly ask you to contact us at info@Sct.hr. After receiving your e-mail, we will provide you with the written request for exercising the rights regarding your personal data, as well as all the necessary instructions and additional information. We shall respond to your request without undue delay, usually within 30 days of our receipt of your request, unless there are extraordinary circumstances, which you will be duly notified about.

 

 

 

  1. RECIPIENTS OF YOUR DATA

In conducting our business, providing you with the services you requested and to ensure compliance with our legal obligations, we may share your personal data with other subjects. This includes but is not limited to: public (regulatory or government) authorities, persons and departments within Servisni centar Trogir d.o.o.  responsible for the processing of your personal data, IT administrators, external IT maintenance company, business partners that provide specific travel or leisure services upon your request or other similar service providers and suppliers that work on our behalf for the performance of any contract.

  1. HOW LONG WILL YOUR DATA BE STORED?

We take seriously the GDPR principles of data minimisation and purpose and storage limitation. Servisni centar Trogir d.o.o.  retains your personal data for the time necessary to accomplish the purpose for which they were collected, usually for the duration of any contractual relationship and a certain period thereafter. Our retention policy reflects our legitimate business needs, applicable statute of limitation periods and legal requirements. After the expiry of the applicable terms or when the purpose for processing is no more applicable or ceases to exist, your personal data will be securely deleted or anonymized.

  1. PERSONAL DATA PROTECTION

Servisni centar Trogir d.o.o.  has implemented various technical and organisational measures to protect your personal data from unauthorized access, loss, disclosure, modification or destruction, and to keep it accurate and up-to-date. Our employees, as well as service providers with whom we may share your personal data, are also obliged to exercise reasonable efforts and to ensure the confidentiality and security of your data. In the event that, despite all the security measures undertaken, the confidentiality or availability of your personal data is somehow compromised, we shall immediately notify the competent supervisory authority and/or data subjects, in accordance with the applicable laws or regulations.

One of such safety measures in use is video surveillance that covers certain areas and parts of marina premises. The purpose of video surveillance is solely to protect you and your property, other guests and their property, as well as our employees and our property. The resulting records shall not be used for any other purpose or in any other way. Each area covered with video surveillance is clearly marked with the appropriate sticker and the records are stored for not more than six months, in accordance with the applicable legal provisions.

  1. CHANGES TO THIS POLICY

We may change this Privacy Policy, in accordance with the improvements in legislation, technology or our business practice. These changes shall become immediately applicable and valid when the amended version of Privacy policy is posted on our website, so please check it from time to time. If we decide to change our Privacy policy in a significant way, we will notify you in advance via e-mail you provided to us.

Cookie Policy

Cookie Policy

Servisni centar Trogir d.o.o.  cookies are used in order to ensure functional running of the website and enhance your experience of using website. Besides, Google Analytics is used for the purpose of providing statistics on visitors online.

 

How does Servisni centar Trogir d.o.o.  use third party cookies?

Servisni centar Trogir d.o.o.  uses Google Analytics being a website analysis service provided by Google, Inc. (“Google”). Google Analytics uses the cookies with a view to analyzing how visitors use the website by means of statistical data / reports. For more information regarding use of Google Analytics (including options of refusal), you may visit the following address: https://www.google.com/intl/tr/policies/privacy/#infocollect.

 

Cookie Management

Following the steps given below based on the type of your internet browser; you may obtain information on cookies and exercise your right of permission or refusal:

Google Chrome: Clicking on the “symbol key” or the letter “i” contained in the “section address” of your browser; you may permit or block the cookies from the tab “Cookie”.

Internet Explorer: Click on the tab “Security” from the section “Tools” contained on the upper right-hand corner of your browser and realize your cookie management as “allow” or “do not allow”.

Mozilla Firefox: Click on the tab “open the menu” contained on upper right-hand corner of your browser. Clicking on the visual “Options”, perform your cookie management using the button “Privacy and Security”.

For other browsers (like opera, Microsoft edge), you may examine the pages ‘help’ or ‘support’ on the relevant browser.

Safari: You may choose the tab “safari” from the section “Settings” of your phone and ensure the management of all cookies from the section “Privacy and Security”.

Along with the options given above, in order to know about all cookies and manage cookies, you may visit the address https://www.allaboutcookies.org,,https://www.youronlinechoices.eu/or use the app “Privacy Badger” at the address:  https://www.eff.org/tr/privacybadger.

Types of Cookies

Types of Cookies by Duration of Use: Session cookies and persistent cookies are used on the website run by Servisni centar Trogir d.o.o.  by duration of use. Session cookie ends when you shut down your browse while persistent cookies remain for a long time or an indefinite period of time on your hard disk

Types of cookies by owner of the cookie or the party setting the cookie: “Servisni centar Trogir d.o.o.  cookies (first party cookie)”and“third party cookies”are used on the website run by Servisni centar Trogir d.o.o.  by the party setting the cookie. Servisni centar Trogir d.o.o.  cookies are managed when they are formed by Servisni centar Trogir d.o.o.  while third party cookies are managed by third party firms with which we cooperate

Types of Cookies by their Intended Use: Technical cookies are used on the website run by Servisni centar Trogir d.o.o.  by their intended use. Technical cookies are those cookies that are necessary for running the website.

The information in relation to the cookies contained on the website of Servisni centar Trogir d.o.o.  is provided in the following tables:

Cookie Name Domain Expires/Max-Age Cookie Description Cookie Type
1P_JAR .gstatic.com 1 months from set/update Google uses these cookies, based on recent searches and interactions, tocustomise ads on Google websites Persistent Cookie
1P_JAR .google.com 1 months from set/update Google uses these cookies, based on recent searches and interactions, tocustomise adson Google websites. Persistent Cookie
APISID .google.com 1,5 years from set/update This cookie is used by Google to store user preferences and informationwhen viewing pages with Google maps on them. Persistent Cookie
ASP.NET_SessionId https://www.sct.hr End of browser session To store a unique identifier for the session Session Cookie
ASPSESSIONIDAQBCTATC https://www.sct.hr End of browser session This is usually used to maintain an anonymised user session by theserver. Session Cookie
HSID .google.com 1,5 years from set/update Google

Google set a number of cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number andbehaviour of Google Maps users.

Persistent Cookie
NID .gstatic.com 6 months from set/update Google uses these cookies, based on recent searches and interactions, tocustomise ads on Google websites. Persistent Cookie
NID .google.com 6 months from set/update This cookie is used by Google to store user preferences and informationwhen viewing pages with Google maps on them. Persistent Cookie
NSC_185.60.225.97_IUUQ https://www.sct.hr End of browser session This is a pattern type cookie with the root being NSC_ and the rest of thename being a unique encrypted alpha numeric identifier for the virtualserver it originated from. The cookie is used to ensure traffic and user data is routed to the correct locations where a site is hosted on multipleservers, so that the end user has a consistent experience. Session Cookie
SID .google.com 1,5 years from set/update This cookie is used by Google to store user preferences and informationwhen viewing pages with Google maps on them. Persistent Cookie
SIDCC .google.com 3 months from set/update This cookie is used by Google to store user preferences and informationwhen viewing pages with Google maps on them. Persistent Cookie
__utma .Sct.hr 2 years from set/update Used to distinguish users and sessions. The cookie is created when thejavascript library executes and no existing __utma cookies exists. Thecookie is updated every time data is sent to Google Analytics. Persistent Cookie
__utmb .Sct.hr 30 mins from set/update Used to determine new sessions/visits. The cookie is created when thejavascript library executes and no existing __utmb cookies exists. Thecookie is updated every time data is sent to Google Analytics. Persistent Cookie
__utmc .Sct.hr End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, thiscookie operated in conjunction with the __utmb cookie to determinewhether the user was in a new session/visit. Session Cookie
__utmt .Sct.hr 10 minutes Used to throttle request rate. Persistent Cookie
__utmz .Sct.hr 6 months from set/update Stores the traffic source or campaign that explains how the user reachedyour site. The cookie is created when the javascript library executes andis updated every time data is sent to Google Analytics. Persistent Cookie